Terms of Service

1.1 Age requirement. You must be at least 18 years old to create an account or use the Service. By using FilePouch, you represent and warrant that you are at least 18 years of age. If you are under 18, you are not permitted to use this Service under any circumstances.

1.2 Legal capacity. You represent that you have the legal authority to enter into these Terms, either as an individual or on behalf of an organization. If you are agreeing on behalf of an organization, you represent that you are authorized to bind that organization.

1.3 Compliance. You represent that your use of the Service will comply with all applicable laws and regulations in your jurisdiction. If accessing the Service is unlawful in your jurisdiction, you are not permitted to use it.

3.1 You must provide a valid email address and create a secure password when registering. You agree to keep your contact information accurate and up to date.

3.2 You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether or not authorized by you.

3.3 One account per person. You may not create multiple accounts to circumvent usage limits, service restrictions, or account bans.

3.4 You agree to notify us immediately at [email protected] if you suspect unauthorized access to your account. RUDU Labs is not liable for any loss or damage resulting from your failure to maintain account security.

5.1 Mandatory reporting. RUDU Labs complies with its mandatory reporting obligations under 18 U.S.C. § 2258A (the PROTECT Our Children Act). Upon becoming aware of any apparent violation involving CSAM, we will immediately report the content to the National Center for Missing and Exploited Children (NCMEC) CyberTipline and cooperate fully with law enforcement.

5.2 Preservation of evidence. In accordance with 18 U.S.C. § 2258A, we will preserve records and evidence associated with any CSAM report for a period of not less than 90 days (and up to one year if requested by law enforcement) pending review by NCMEC and law enforcement.

5.3 Account termination. Any account found to have uploaded or facilitated the upload of CSAM will be immediately and permanently terminated, and all associated data will be preserved for law enforcement. There are no exceptions and no appeals.

5.4 Reporting. If you encounter CSAM or suspected CSAM on FilePouch, report it immediately to [email protected] or directly to the NCMEC CyberTipline at www.missingkids.org/gethelpnow/cybertipline.

6.1 Your content. You retain all ownership rights in the files and content you upload to FilePouch. RUDU Labs does not claim any ownership of your content.

6.2 License grant to RUDU Labs. By uploading content to FilePouch, you grant RUDU Labs a limited, non-exclusive, royalty-free, worldwide license to store, reproduce, transmit, and display your content solely as necessary to provide the Service — including, for example, hosting files on Cloudflare R2, generating download links, and delivering files to authorized recipients. This license terminates when your content is deleted from our systems in accordance with our retention schedule.

6.3 Your warranties. By uploading content, you represent and warrant that: (a) you own or have all necessary rights, licenses, and permissions to upload the content and grant the license above; (b) the content does not violate any applicable law or these Terms; and (c) the content does not infringe any third party's intellectual property, privacy, or other rights.

6.4 RUDU Labs intellectual property. The FilePouch platform, including its design, software, trademarks, and branding, is the property of RUDU Labs. Nothing in these Terms grants you any right to use RUDU Labs' trademarks, trade names, or other branding without our express written consent.

7.1 An account will be permanently terminated upon receipt of two or more valid DMCA takedown notices that result in content removal, where the notices are not successfully rebutted by counter-notification.

7.2 We reserve the right to terminate an account upon a single notice if the circumstances indicate egregious, willful, or commercial copyright infringement.

7.3 Termination under this policy is permanent. Terminated users may not create new accounts. Attempting to circumvent this policy by creating new accounts constitutes a further violation of these Terms.

7.4 RUDU Labs maintains records of all DMCA notices received and actions taken in compliance with its obligations under 17 U.S.C. § 512.

8.1 Files uploaded to free accounts that exceed the 30-day retention window will be automatically and permanently deleted. RUDU Labs is not responsible for data loss resulting from the automatic deletion of files subject to these limits. You are solely responsible for maintaining your own backups.

8.2 We reserve the right to modify storage limits, pouch limits, or file retention periods for any tier by providing 30 days' prior notice to existing subscribers. For material changes affecting paid tiers, we will provide notice by email.

8.3 Fair use. You may not use FilePouch for commercial file hosting, data archiving, backup services, or other purposes that are disproportionate to the intended use of the Service. We reserve the right to throttle, suspend, or terminate accounts that consume an unreasonable share of system resources or whose usage patterns suggest a use case outside the scope of the Service.

9.1 Billing. Paid plans are billed on a monthly recurring basis via Stripe. By subscribing to a paid plan, you authorize RUDU Labs (through Stripe) to charge your payment method on file at the applicable rate on each billing cycle renewal date.

9.2 Taxes. Prices shown do not include applicable taxes (including VAT, GST, or similar). Where required by law, we will collect applicable taxes in addition to the subscription price. You are responsible for any taxes applicable to your use of the Service in your jurisdiction.

9.3 Payment failures. If a payment fails, we will attempt to notify you by email. After a reasonable grace period (which may be as short as 3 days), your account may be downgraded to the Free tier or suspended. RUDU Labs is not liable for any data loss resulting from a payment failure or downgrade.

9.4 Cancellation. You may cancel your subscription at any time through your account dashboard or by contacting [email protected]. Upon cancellation, your paid access will continue through the end of the current billing period. Your account will then revert to the Free tier (with the applicable limits) or may be deactivated at our discretion.

9.5 Price changes. We reserve the right to change subscription pricing at any time. Price changes for existing subscribers will be communicated by email at least 30 days in advance of taking effect.

10.1 General. All subscription fees are non-refundable. When you cancel a paid subscription, you retain access to paid features through the end of the current billing period; no refund is issued for unused portions of that period.

10.2 Exceptions. At our sole discretion, we may issue a refund or credit in exceptional circumstances, such as billing errors or service outages that materially impacted your use of the Service for an extended period. Any such refund is a courtesy, not a contractual right, and does not create any obligation to issue future refunds.

10.3 Chargebacks. If you initiate an unwarranted payment dispute or chargeback with your financial institution, we reserve the right to immediately suspend or terminate your account and to dispute the chargeback. You agree to notify us at [email protected] before initiating a dispute with your payment provider so that we have an opportunity to resolve any issue directly.

11.1 Termination by you. You may delete your account at any time through your account dashboard. Account deletion is permanent and initiates deletion of your stored files and personal data in accordance with our Privacy Policy.

11.2 Termination by RUDU Labs. We reserve the right to suspend or permanently terminate your account and your access to the Service at any time, with or without notice, for any reason or no reason, including but not limited to:

11.3 Effect of termination. Upon termination for any reason: (a) your right to access and use the Service immediately ceases; (b) we may delete your content and data in accordance with our Privacy Policy; (c) any provisions of these Terms that by their nature should survive termination will survive, including Sections 6, 12, 14, 15, and 16. RUDU Labs is not liable for any damages arising from termination of your account.

11.4 No refund on termination for cause. If your account is terminated for violation of these Terms, you are not entitled to any refund of prepaid fees.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RUDU LABS EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

RUDU Labs does not warrant that any defects in the Service will be corrected, or that the Service meets your specific requirements. No oral or written advice given by RUDU Labs or its personnel creates any warranty not expressly stated in these Terms. You use the Service at your own risk.

13.1 We do not guarantee any minimum level of uptime or availability. The Service may be temporarily unavailable due to scheduled maintenance, infrastructure failures, third-party service outages, or other factors outside our control.

13.2 We are not responsible for any data loss resulting from service outages, technical failures, or the automatic deletion of content pursuant to our retention schedule. You are solely responsible for maintaining independent backups of any files that are important to you.

13.3 We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time, with or without notice. RUDU Labs will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

14.1 Exclusion of consequential damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL RUDU LABS, ITS OPERATORS, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

THE ABOVE EXCLUSIONS APPLY WHETHER OR NOT RUDU LABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).

14.2 Cap on liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RUDU LABS' TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO RUDU LABS IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $50.00.

14.3 User-uploaded content. RUDU LABS IS NOT LIABLE FOR ANY CONTENT UPLOADED BY USERS OR FILE SENDERS, INCLUDING ANY HARM CAUSED BY RELIANCE ON SUCH CONTENT. WE ARE NOT RESPONSIBLE FOR THE ACCURACY, LEGALITY, OR INTELLECTUAL PROPERTY COMPLIANCE OF CONTENT UPLOADED TO THE SERVICE BY ANY PERSON OTHER THAN RUDU LABS.

14.4 Essential basis. The limitations of liability in this Section 14 reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between you and RUDU Labs. RUDU Labs would not be able to provide the Service on an economically feasible basis without these limitations. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages; in such jurisdictions, the above limitations apply to the fullest extent permitted by law.

15.1 You agree to defend, indemnify, and hold harmless RUDU Labs, its operator, affiliates, officers, agents, employees, and licensors (collectively, "RUDU Labs Parties") from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way related to:

15.2 RUDU Labs reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with RUDU Labs in asserting any available defenses.

15.3 You will not settle any claim that imposes any obligation, restriction, or liability on RUDU Labs without RUDU Labs' prior written consent.

16.1 Governing law. These Terms and any dispute arising out of or relating to them or the Service will be governed by and construed in accordance with the laws of the United Mexican States and, where applicable, the laws of the State of Chihuahua, without regard to conflict-of-law principles.

16.2 Exclusive jurisdiction. You irrevocably consent to the exclusive jurisdiction and venue of the competent courts located in the city of Chihuahua, Chihuahua, Mexico for the resolution of any dispute arising under or in connection with these Terms. By agreeing to these Terms, you waive any objection to the exercise of jurisdiction by such courts, including any objection based on improper venue or inconvenient forum.

16.3 Informal resolution. Before initiating any formal legal proceeding, you agree to first contact RUDU Labs at [email protected] and give us a reasonable opportunity (not less than 30 days) to resolve the dispute informally. This requirement does not apply to requests for injunctive or other equitable relief.

16.4 No class actions. To the extent permitted by applicable law, you waive the right to participate as a plaintiff or class member in any purported class action, collective action, or representative action proceeding against RUDU Labs. Any claim against RUDU Labs must be brought in your individual capacity only.

16.5 Limitation period. To the extent permitted by applicable law, any claim arising out of or relating to these Terms or the Service must be brought within one (1) year of the date on which the cause of action accrued, or it will be permanently barred.

18.1 RUDU Labs reserves the right to modify, update, or replace these Terms at any time at our sole discretion. When we make changes, we will update the "Last updated" date at the top of this page. For material changes, we will provide advance notice by email to registered account holders, with a reasonable notice period before the changes take effect.

18.2 Your continued use of the Service after the effective date of any modification constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service before the effective date of the change.

18.3 RUDU Labs reserves the right to modify, suspend, or discontinue any feature of the Service at any time without notice or liability to you.

19.1 Entire agreement. These Terms, together with the Privacy Policy and DMCA Policy incorporated herein by reference, constitute the entire agreement between you and RUDU Labs with respect to the Service and supersede all prior agreements, representations, and understandings, whether written or oral, relating to the subject matter hereof.

19.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, severed from these Terms. The validity and enforceability of the remaining provisions will not be affected.

19.3 Waiver. No failure or delay by RUDU Labs in exercising any right, power, or remedy under these Terms will operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy will preclude any other or further exercise thereof or the exercise of any other right, power, or remedy.

19.4 Assignment. You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without the prior written consent of RUDU Labs. RUDU Labs may freely assign its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of assets. These Terms will bind and inure to the benefit of the parties and their permitted successors and assigns.

19.5 Notices. All notices to RUDU Labs under these Terms must be made in writing and sent to [email protected]. We may provide notices to you at the email address associated with your account.

19.6 Relationship of the parties. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and RUDU Labs. You are an independent party using the Service subject to these Terms.

19.7 Language. These Terms are written in English, which is the controlling language. Any translations are provided for convenience only.